Frequently Asked Questions

What payment options are available?
We accept all major Credit and Debit cards like Visa, Master Card, Amex and Discover. We also accept Paypal.

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How do I contact Customer Service ?
Please email sales@essjayllc.com for any questions.

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Is my credit card information secure at www.essjayllc.com?
Transaction is processed through Paypal. Your security is our priority and for your protection, we use Secure Sockets Layer (SSL) technology to encrypt your information.

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What is "Name Your Price" Offer ?
The "Name Your Price" is a rewards program for our Customers so that they have an opportunity to share with us, the "Best Price" that they perceive and could offer for the products. The best part is that, even if we honor the price, customers does not need to buy the product, if they do not want to.
Please follow the 3 EASY steps below:

1. Click "Contact Us" on the Storefront.

2. Provide the complete product name with ID#/SKU#.

3. "Name Your Price" - Share the best price that you could offer.
We will work hard to match your price and respond back within 24 hours ! This is a "100% No Obligation" program and there is no obligation for Ess & Jay, LLC to sell the product.

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What is "Refer A Friend" Offer ?
"Refer A Friend" is another innovative rewards program from us to say THANKYOU !
Please follow the 3 EASY steps below:

1."Refer A Friend" to open an account with us and shop with us

2. Request "Your Friend" to send us your Account Id / Email Id using the "Contact Us" option on the Storefront

3. For every $100 of shopping that "Your Friend" does with us, we will give you $5 as a referal bonus
We will also say THANKYOU to your friend by offering a discount coupon, which can be used, the next time, "Your Friend" shops with us...Enjoy !

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What is "30 Day Money Back" Guarantee?

Currently, the NO QUESTIONS asked "30 Day Money Back" Guarantee program is available ONLY for items that are purchased at $50.00 or below and for any purchases that are made after May 17, 2009.

We will, at our sole discretion, refund our Customers, the purchase price (excluding any shipping/handling) if the returned item (s) is received by us within 30 days of the purchase. Upon receipt of the returned item and confirmation of it as unsoiled and undamaged, and of payment being made, we will refund the purchase price for the item(s), less the shipping and handling expenses. For Items that are priced more than $50.00, please refer to "Shipping and Returns" policy on our website.

Clothing & Swimwear products and Dress materials are EXCLUDED from this and there is NO RETURN or EXCHANGE unless it's a mistake from our end. Conditions and Exceptions apply. Please check with us before hand.
Please contact us at sales@essjayllc.com for any questions or clarifications.

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